Jessica Silver & Nancy Farmer - Helping you help your older parents

We know that helping our loved ones as they get older can be confusing and stressful. So we’re here to help you through this journey, providing the information and support you’re looking for.”

Jessica Silver & Nancy Farmer
ElWell Co Founders Jessica and Nancy

Meet Jessica and Nancy...

Giving you the answers to your questions as you support your older parents.

Jessica saw her mum care for her grandpa, helping him live at home until he passed away (at the grand old age of 94!). Whilst keeping him at home was the right decision, Jessica remembers her mum saying she wished she had somewhere to turn that could give her the answers for what her grandpa would need now, and also further down the track.

With a background in psychology and an active volunteer for The Samaritans charity, Jessica understands the value of care, compassion and clarity.

Nancy is a physiotherapist with 15 years’ experience. She was working for the NHS in the community, helping elderly people rehabilitate at home after leaving hospital (such as after hip operations and strokes). When she visited them, they were so eager to have someone present who could help them that they would ask questions over and above physiotherapy related.

Together, the penny dropped and we saw an opportunity to help people through the stresses of getting older. We understand that the sandwich generation are squeezed, and looking for answers so that they can best support their parents. We’re here to help with this.

  • Delivery Notes​
  • Returns
  • Complaints
  • Terms and Conditions

All orders are sent via Royal Mail unless stated otherwise. Please allow up to 3-5 working days for delivery to mainland UK addresses.

For orders placed for delivery to Ireland, the Highlands and EU, please allow up to 7-10 working days.

Please note: 

1. A signature will be required on receipt, if unable to do so, may cause a delay in delivering the item.

2. Not every product is available for the rest of the world - please check availability with each Product Partner.

Want to cancel or return your order?

  1. If your order hasn't been accepted or dispatched just yet, the best thing to do is contact the Partner – the small business that made or sourced your order – to let them know that you wish to cancel the order. You can do that here. Not all orders are returnable, please check our full Returns Policy for details
  2. If you have already received the order, package the item up and send it back to the Partner within 14 days of letting them know that you want to return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you’ll have to bear the direct cost of returning the product.

Please make sure to confirm the address where the package needs to be returned to with the Partner.

As the Partner's payment agent, we’ll process the refund directly to your payment card, in no more than:

  1. 14 days after the day the product is received by the Partner; or
  2. if earlier, 14 days after the date you provide evidence that you have returned the product to the seller; or
  3. if there were no goods supplied, 14 days after the day on which you informed the seller or us about your decision to cancel your order.

Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to the Partner and agreed that doing so won't affect any refund you may be entitled to.

You’re liable for any diminished value of the product resulting from the handling of the product in any way other than what’s necessary to establish the nature, characteristics and functioning of the product while you’re responsible for it (this includes, in the context of a return, when the product is in transit back to the Partner).

Last updated 9th April 2020

The terms in place between us and our Partners make it clear that no product should be uploaded to the site or offered for sale or supply if it’s unlawful in any way. This includes a requirement that all items meet relevant standards in respect of their manufacture and are fairly sold.

We pride ourselves on being able to provide customers with full, complete and accurate product descriptions so that they can make informed decisions about whether or not to buy something. If the description didn’t live up to your expectations, or you felt it was misleading in any way please contact us at customerservice@thisgirlisonfire.com and we will forward this to the relevant Seller

For all other complaints please contact customerservice@thisgirlisonfire.com

Last updated 9th April 2020

To read our full terms and conditions please click here

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