For most products, you have 28 days to notify the Partner – the small business who created your items – if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancellable goods (there’s a guide below to help you see what’s cancellable and what isn’t).
If you have purchased Digital Content to stream online or download and you confirm instant access, you will lose your 14 day right to cancel.
How to cancel your order, or return or exchange a product
Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve spoken to the Partner and agreed that doing so won’t affect any refund you may be entitled to.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the Partner ).
Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract. This may apply to you if you have purchased an experience with us.
All Partners comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us at to speak to our customer service team at firstname.lastname@example.org
Unfortunately, some items are non-cancellable and non-refundable:
To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering.